In early 2022, I was very kindly asked to speak at Stockholm's Content Design Meetup.

Inspired by the concept of 'conversational design', my talk explores how doctors are trained to deliver bad news to patients.

 

I ask if there are any ideas and principles that could help designers and writers create better digital experiences.

This recording is a rehearsal for my colleagues and friends at Livi. The real thing was given to an audience of over 200 writers and designers around the world.